kriya FAQ – Deposits, Withdrawals and VIP Benefits

Question 1

Can withdrawals only be sent to a wallet registered in my own name?

Accepted Answer

Yes. At kriya, withdrawals are sent only to a bKash, Nagad, Rocket, or Upay number whose registered name matches the name on your kriya account. Withdrawals to third-party wallets are not accepted. This keeps every transaction verifiable and secure, and protects the account holder's interests.

Question 2

How long does it take to receive funds after submitting a withdrawal request?

Accepted Answer

At kriya, withdrawals are usually processed within 30 minutes to 3 hours. Bank transfers may take slightly longer depending on the bank's working hours. bKash, Nagad, and Rocket are the fastest options, and a verified account speeds up the process further.

Question 3

My withdrawal request shows "Pending" — what should I do?

Accepted Answer

A "Pending" status means the kriya team is reviewing your request. Processing is usually completed within 30 minutes to 3 hours. If it takes longer, contact live chat and provide your transaction ID. Submitting multiple withdrawal requests at the same time, or mismatched account details, may cause a slight delay.

Question 4

Can I withdraw bonus winnings directly?

Accepted Answer

Bonus funds cannot be withdrawn directly — the wagering requirement must be met first. For example, if you deposit ৳1,000 and receive a 200% bonus of ৳2,000, you must place bets totalling 20 times that bonus amount, i.e. ৳40,000. Once the wagering is complete, you can withdraw your winnings normally. Full details are available on the Terms and Conditions page.

Question 5

What is the minimum withdrawal amount?

Accepted Answer

The minimum withdrawal amount at kriya is ৳500. Requests below this amount will not be accepted. This limit applies equally to bKash, Nagad, Rocket, Upay, and bank transfer. You can withdraw at any time once your balance is ৳500 or more.

Question 6

I want to withdraw via bank transfer — which banks are supported?

Accepted Answer

kriya supports withdrawals via bank transfer. Funds can be sent to any Bangladeshi scheduled bank account, including Dutch-Bangla Bank, BRAC Bank, Islami Bank, or others. The account number and name must match the details registered on your kriya account. The minimum withdrawal is ৳500.

Question 7

What benefits does the kriya VIP programme offer?

Accepted Answer

kriya VIP members receive weekly cashback on their net losses, with the rate varying by tier. Higher tiers also get faster withdrawals, special promotions, and dedicated support. Your tier rises as you continue betting and playing regularly, and the benefits increase with it.

Question 8

What are the VIP tiers and how much cashback does each offer?

Accepted Answer

kriya has four VIP tiers: Bronze: up to 0.3% cashback per week Silver: up to 0.6% cashback per week Gold: up to 0.9% cashback per week Platinum: up to 1.2% cashback per week Cashback is calculated on the week's total net losses (total losses − total winnings).

Question 9

What do I need to do to move up from Bronze to a higher tier?

Accepted Answer

By betting and playing regularly, kriya automatically analyses your activity and promotes you to a higher tier. The more active you are — whether in slots, casino, or sports betting — the sooner you are likely to advance. Contact the support team to learn about the specific activity thresholds.

Question 10

How is the weekly cashback calculated?

Accepted Answer

Weekly cashback is a set percentage of your net losses for that week. Example: if you are a Gold member and your net loss for the week is ৳20,000, you will receive ৳20,000 × 0.9% = ৳180 cashback. If you have no net loss — meaning you finished the week in profit — cashback does not apply.

Question 11

Do Platinum VIP members receive any special benefits?

Accepted Answer

Yes. The Platinum tier offers kriya's highest benefits — up to 1.2% cashback per week, priority withdrawal processing, and exclusive promotion offers. Platinum members receive the highest level of service, designed for long-term regular players.

Question 12

What should I do if someone asks for my OTP or bKash/Nagad PIN?

Accepted Answer

No kriya staff member or support agent will ever ask for your OTP, bKash PIN, Nagad PIN, or any password. If someone asks for these, it is a fraud attempt. End the conversation immediately and report it to kriya's official live chat. Do not share this information under any circumstances.

Question 13

What should a strong password for my account look like?

Accepted Answer

A strong password should be at least 10 characters long and include uppercase letters, lowercase letters, numbers, and special characters (@, #, !). Do not use your date of birth or phone number as a password. It is best not to use your kriya account password on any other site — keep a separate password for each platform.

Question 14

How can I identify a fake kriya site?

Accepted Answer

kriya's official address is kriyaio.cam. Look-alike fake sites (such as kriya-io.com, kriya1.cam, etc.) may be created for fraud. Always check the address bar in your browser. Do not log in via unknown social media links or SMS links — type the address directly into the address bar.

Question 15

Does kriya keep my personal information secure?

Accepted Answer

kriya uses SSL encryption to protect every transaction and piece of personal data. Your name, phone number, and banking information are all stored in encrypted form. The Privacy Policy page explains in detail what information, if any, is shared with third parties.

Question 16

I think my account has been hacked — what should I do?

Accepted Answer

If you suspect unauthorised access to your account, change your password immediately and contact kriya's 24/7 live chat. The support team can temporarily suspend the account and investigate. Also consider changing your bKash or Nagad PIN if those may have been compromised.

Question 17

How do I deposit with Nagad?

Accepted Answer

To deposit at kriya using Nagad, log in to your account, go to the "Deposit" option, and select Nagad. Send the payment from Nagad to the designated number and enter the transaction ID. Your balance is usually updated within a few minutes. The minimum deposit is ৳500.

Question 18

What is the minimum deposit required to play slots?

Accepted Answer

The minimum deposit at kriya is ৳500 for all payment methods. This limit is the same whether you want to play slots, casino games, or place cricket bets. With just ৳500 you can start playing slot games, and you will also receive the welcome bonus if applicable.

Question 19

What payment methods are available for deposits at kriya?

Accepted Answer

kriya supports the most popular payment methods in Bangladesh. You can deposit using any of the following: bKash Nagad Rocket Upay Bank transfer The minimum deposit is ৳500 for each method.

Question 20

How long does it take for the balance to appear after a bKash deposit?

Accepted Answer

After depositing via bKash, your kriya account balance is usually updated within a few minutes. Save the transaction ID once the payment is successful. If there is any delay, contact live chat with that ID for a quick resolution. The minimum deposit is ৳500.

Question 21

Is there a bonus for a first-time deposit?

Accepted Answer

Yes. kriya offers a 200% welcome bonus on your first deposit, up to ৳15,000. For example, depositing ৳1,000 gives you a ৳2,000 bonus, bringing your total balance to ৳3,000. Once you complete 20× wagering on the bonus — i.e. ৳40,000 in bets — your winnings can be withdrawn.

Question 22

Is it safe to deposit with Rocket?

Accepted Answer

Yes, depositing via Rocket is completely safe. kriya uses SSL encryption, so your financial transactions are protected. When making a Rocket payment, send funds only to the official kriya number shown in your account dashboard. Do not send money to any third-party number.

kriya FAQ — Deposits, Withdrawals and VIP Guide

Table of Contents

Withdrawals

VIP Benefits

Account Security

How to Deposit

Have more questions? Contact the support team