kriya's Terms and Conditions

1 Introduction and Acceptance

These terms and conditions ("Terms") apply to the use of the kriya platform and all services operated under it. By accessing the site, creating an account, or using any service, you confirm that you have read these Terms in full and agree to them.

If you disagree with any part of these Terms, please do not use any kriya services. These Terms are available in both English and Bengali; in the event of a dispute, the Bengali version shall take precedence.

kriya reserves the right to amend these Terms at any time. Continued use of the site after any changes constitutes acceptance of the updated Terms. You are therefore advised to review this page regularly.

2 Account Registration and Eligibility

2.1 Registration Requirements

To open an account on kriya, the following conditions must be met:

• You must be at least 21 years of age.
• You must be a legal resident of Bangladesh.
• All information provided at the time of registration must be true, accurate, and complete.
• You must not be the owner of any previously banned account on kriya.
• You must not be enrolled in any recognised gambling exclusion programme.

2.2 Single Account Policy

Only one account is permitted per person. If multiple accounts belonging to the same person are found, all accounts will be closed and the balances in them may be forfeited. If different members of the same household wish to use separate accounts from the same device or network, please contact the support team in advance.

2.3 Identity Verification (KYC)

kriya reserves the right to verify a user's identity through their national identity card, passport, or other documents as needed to maintain a safe environment. Withdrawal requests may be held pending until verification is complete.

3 Deposits, Withdrawals and Financial Terms

3.1 Deposits

The minimum deposit amount on kriya is ৳500. Deposits can be made via bKash, Nagad, Rocket, Upay, and bank transfer. All deposits are processed in Bangladeshi Taka (BDT). For bank transfers, transactions from major banks including Dutch-Bangla Bank and BRAC Bank are accepted.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawals are generally completed within 30 minutes to 3 hours. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals may only be made using the same payment method used for the original deposit.

3.3 Account Balance

Funds held in your kriya account are kept with kriya. This balance does not earn interest like a bank account. If an account is deactivated or closed, kriya will be in touch regarding the return of any remaining balance.

3.4 Currency and Tax

All transactions are completed in Bangladeshi Taka. Any applicable taxes or duties on winnings are entirely the user's own responsibility. kriya does not provide personal tax advice.

4 Bonuses and Promotions

4.1 Welcome Bonus

A 200% bonus is available on your first deposit at kriya, up to a maximum of ৳15,000. For example, a deposit of ৳1,000 earns a bonus of ৳2,000, bringing the total balance to ৳3,000; this bonus must be wagered 20 times before withdrawal, meaning ৳2,000 × 20 = ৳40,000.

4.2 General Bonus Rules

• Bonus cash and real money are tracked separately.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement has been met.
• One promotion cannot be combined with another while it is active, unless explicitly stated otherwise.
• Artificial or deceptive betting patterns used to obtain bonuses are prohibited.
• kriya reserves the right to modify, suspend, or cancel any bonus at any time.

4.3 Other Promotions

For other offers including weekly reloads, weekend specials, cricket festival bonuses, birthday gifts, and referral rewards, the terms stated in the respective promotion will apply. The wagering requirement and validity period for each offer are set separately.

5 Betting and Gaming Rules

5.1 Bet Acceptance

kriya reserves the right to accept all bets after verification. kriya reserves the right to void any bets placed on incorrect odds or due to a technical error. kriya is not obliged to pay out any winnings resulting from incorrect odds or technical errors.

5.2 Betting Limits

kriya sets minimum and maximum bet limits for various games and events. These limits are clearly displayed in the relevant game or betting market. Separate betting limits may apply for VIP members.

5.3 Match Results and Disputes

For sports betting, bets are settled after the official result is announced. In the event of a dispute, the decision of the relevant sports governing body will be considered final. Dispute resolution may take up to 72 hours.

5.4 System Failure

If any bet or game remains incomplete due to a server outage, loss of internet connection, or any other technical issue, kriya will attempt to settle it based on recorded data. If data recovery is not possible, the stake for the relevant bet will be refunded.

6 Prohibited Activities

Involvement in any of the following activities may result in account closure and forfeiture of balance:

• Fraud or attempting unauthorised access to another user's account.
• Misuse of bonus offers, such as using multiple accounts or bots.
• Money laundering or conducting suspicious financial activity.
• Attempting unauthorised modifications to kriya's software, systems, or network.
• Harassing or threatening other users.
• Any activity that conflicts with the applicable laws of Bangladesh.

kriya reserves the right to temporarily suspend an account to investigate any suspicious activity. If fraud is proven through investigation, the relevant information may be handed over to the authorities.

7 Privacy and Data Protection

kriya treats the security of users' personal information as a top priority. To learn more about how your information is collected, stored, and used, please read kriya's Privacy Policy. Your financial and personal information is kept secure using SSL encryption and modern security technology.

kriya never sells your personal information to third parties. Where required by legal obligation, relevant information may be shared with government authorities.

8 Responsible Gaming

kriya believes that betting and gaming should be a source of enjoyment, not a problem. You are advised to follow the responsible gaming guidelines to protect yourself from excessive or addictive gaming. Users can set their own deposit limits and close their account temporarily or permanently if needed.

If you believe that you or someone you know has a gaming problem, please contact kriya's support team for assistance. Support is available via 24/7 live chat.

9 Mobile App and Digital Services

kriya's Android and iOS apps are available through official channels. These same terms and conditions apply to downloading and using the app. Any transaction or bet made through the app is governed by the same rules as the website.

Downloading the kriya app from unauthorised third-party sources carries security risks, and kriya bears no responsibility in such cases.

10 VIP Programme

kriya's VIP programme has four tiers: Bronze, Silver, Gold, and Platinum. A weekly cashback benefit is provided at each tier. Cashback is calculated on the net loss for that week (total losses minus total winnings). For example, if a Gold member's net loss in a week is ৳20,000, they will receive ৳20,000 × 0.9% = ৳180 cashback.

The determination and change of VIP tier is at kriya's discretion. kriya reserves the right to amend the terms of the VIP programme at any time. VIP benefits are not transferable to another person.

11 Customer Support and Complaint Resolution

kriya's customer support team is available 24/7 via live chat and email in both Bengali and English. If you have any issue or complaint, please contact the support team first.

After a complaint is submitted, kriya will review it within a reasonable time. The user will be informed of the outcome by email. For answers to common questions, please visit the Frequently Asked Questions (FAQ) page.

12 Limitation of Liability

kriya provides its services on an as-is basis. kriya accepts limited liability for disruptions to services caused by technical issues, third-party service failures, or unforeseen circumstances.

kriya is not responsible for financial losses incurred through gaming or betting. Players are solely responsible for their own decisions. kriya never promises guaranteed winnings and makes no such claim.

kriya will not be liable for inability to provide services due to Force Majeure events, such as natural disasters, government restrictions, or other unavoidable circumstances.

13 Account Closure and Termination

13.1 Closure at the User's Request

Any user may close their account at any time. You are advised to withdraw any existing balance before closing your account. To request account closure, please notify the support team via live chat or email.

13.2 Termination by kriya

If any clause of these Terms is violated, kriya reserves the right to suspend or terminate an account without prior notice. In cases of serious breach, the account balance may be forfeited.

14 Intellectual Property and Brand

kriya's name, logo, website design, content, and software are the intellectual property of kriya. Reproducing, distributing, or using them commercially without prior written permission from kriya is prohibited.

Third-party content, such as games and graphics from game developers, is the property of their respective owners. kriya displays this content only through authorised partnerships.

15 Changes to Terms and Validity

kriya may change, add, or remove any part of these terms at any time. For important changes, a notice may be sent to the registered email or posted on the site.

If any clause of these terms is found to be legally unenforceable, the remaining clauses will remain fully in effect. Any delay by kriya in enforcing a clause shall not be interpreted as a waiver of that clause.

To learn more about these terms, visit our kriya About Us page or contact the support team directly.