For Ages 21 and Above

kriya Responsible Gaming — Stay Safe

Playing for entertainment is enjoyable. But without limits, it can cause harm. kriya wants every player to make informed and safe choices.

21+ Age Requirement
24/7 Support Chat
100% Self-Exclusion Available
21+

Age Verification and Policy

kriya is open only to individuals aged 21 or above. Proof of age may be required at the time of registration.

Gambling or sports betting is primarily a form of entertainment — much like watching a film or enjoying a cricket match. But it also carries risk. For some people it can get out of control, and that can have a serious impact on family life and finances. That is why kriya always wants everyone on its platform to make decisions with full awareness.

We believe anyone can run into difficulty — it is not a sign of weakness. Our FAQ section has detailed information on account limits and self-exclusion. On this page you can learn how to set the right limits for yourself, when to seek help, and what tools kriya provides.

Our Terms and Conditions clearly set out the responsible gaming obligations that apply to every registered member.

Your Protection Tools

The following tools are available in your kriya account settings. Using them lets you define your own boundaries.

Deposit Limit

Set a maximum daily, weekly, or monthly deposit amount. Once a limit is set, it takes effect immediately.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, the platform will send you a reminder.

Account Cool-Off

If you want to pause your account for a set number of days, you can take a break ranging from 24 hours to 6 weeks.

Self-Exclusion

Close your account for a long period or permanently. Once self-exclusion is enabled, it cannot be reversed before the set period ends.

Betting History Review

View your own playing history — how much you have spent, how much you have won, and when you played the most.

Contact the Support Team

To enable any protection tool or submit a self-exclusion request, let our support team know via 24/7 live chat.

Warning Signs

If the following signs appear, it means playing is no longer just entertainment. Recognising them early makes it easier to get help in time.

  • Placing larger bets to try to recover money lost.
  • Taking money away from everyday expenses — such as rent, utility bills, or your child's education costs — to spend on betting.
  • Hiding or lying to family or friends about how much you are playing.
  • Feeling restless, irritable, or stressed when unable to play.
  • Spending long hours on the betting platform while neglecting sleep, work, or family time.
  • Taking on debt or selling assets to fund betting.
  • Repeatedly trying to stop but being unable to.

Ask Yourself

If even one of the signs above feels familiar in your life, do not wait — speak to the kriya support team or let a trusted person in your life know.

Where to Get Help

Asking for help takes courage. You are not alone — your family, support professionals, and kriya's own team are here for you.

kriya Live Chat Support

Chat with us in Bengali or English via 24/7 live chat. Requests to enable self-exclusion, set limits, or close an account are processed immediately.

Family and Loved Ones

A family member or trusted friend is often the first to notice a problem. Talk to them openly — do not hesitate to accept their support.

Professional Counselling

Speak with a psychologist or behavioural specialist. Mental health services in Bangladesh are available at both government hospitals and private clinics.

Any protection request made at kriya — self-exclusion, setting limits, or a cool-off — is completely confidential. Our Privacy Policy explains how your information is kept safe.

kriya's Commitment

kriya believes entertainment should always be enjoyable, not a source of distress. We have built our platform so that every user can set their own limits and take a break whenever they choose.

We never encourage anyone to bet beyond their means. Our support team is available 24 hours a day, seven days a week in Bengali — not just for betting queries, but for any question about responsible gaming.

Our About kriya section introduces our values and team. We are serious about building a safe environment for players in Bangladesh.

Remember: betting is not a solution to financial problems. Never play with borrowed money or by dipping into your savings. Set a fixed budget — only what you can afford to lose without it affecting your life — and stick to it.

21+ — All kriya services are for individuals aged 21 and above only.

Responsible Gaming FAQs

Once self-exclusion is enabled, your account cannot be reactivated before the set period ends. This is intentional — it ensures the decision holds. After the period ends, contact the support team to reactivate your account.

Yes. A deposit limit takes effect as soon as you set it. However, a request to increase the limit will take a few days to apply, to reduce the impact of impulsive decisions.

The account holder normally makes this request. However, if a family member needs to seek help on someone's behalf, please contact our 24/7 live chat — we will do our best to assist.

Yes. Age is verified during registration, and identity documents may be requested for any account that raises concern. Anyone under 21 who attempts to create an account will not be approved.

Any withdrawable balance in your account before self-exclusion takes effect can be withdrawn. Contact our support team for details.

Treatment for behavioural addiction is available at government mental health hospitals in Bangladesh. You can also reach out to private psychologists or counsellors. Bringing a family member along can make the process easier.