kriya Privacy
Policy

1 Introduction and Scope

kriya is an online gaming and betting platform that provides casino games, sports betting, and various other services for users in Bangladesh. We believe it is our responsibility to keep your personal information safe, and that this is the foundation of a healthy and trustworthy relationship.

This Privacy Policy explains: (a) what types of information we collect; (b) how that information is used; (c) in what circumstances information may be shared with third parties; (d) what measures we take to protect your information; and (e) what rights and controls you have over your own information.

This policy applies equally to kriya's website, mobile app, and all related digital services. You must be at least 21 years of age — this requirement is non-negotiable for registration and use of services on kriya.

2 Information We Collect

kriya collects information in several ways — directly from you, automatically from your device or browser, and in some cases through trusted third parties.

2.1 Information You Provide Directly

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Preferred username and password
• Financial transaction details — such as bKash, Nagad, Rocket, or Upay account information
• Messages you send when seeking support via live chat or email

2.2 Automatically Collected Information

• IP address and device identifier
• Browser type, operating system, and screen resolution
• Activity logs on the platform — pages visited, clicks, session duration
• Information obtained through cookies and similar tracking technologies
• Transaction history — deposits, withdrawals, and gaming records

2.3 Information Received from Third Parties

As part of the identity verification (KYC) process, limited information may be received from trusted verification agencies. This information is used solely for the purpose of confirming identity.

3 Purpose of Data Use

kriya uses collected information only for specific, legitimate, and transparent purposes. The main areas of use are listed below:

• Creating, managing, and securing your account
• Processing deposits and withdrawals and maintaining transaction records
• Preventing fraud and ensuring account security
• Verifying the 21+ age requirement and implementing responsible gaming policies
• Analysing user experience to improve service quality
• Sending relevant bonus offers and promotional information — if you have given your consent
• Managing the customer support team and resolving your complaints
• Identifying and resolving technical issues on the platform

4 Data Storage and Security

kriya has implemented industry-standard technical measures to protect your information. SSL (Secure Socket Layer) encryption is used for all data transfers and storage. Sensitive financial information is protected with an additional layer of encryption.

Server-level access controls, regular security reviews, and intrusion detection systems are active. Internally, only authorised staff have limited access to the information they need.

Your own actions also play an important role in your account's security. Use a strong and unique password, and do not share your login details with anyone else.

4.1 Data Retention Period

Some information is retained for a set period while the account is active and after it is closed — primarily for financial records. Once legal obligations are fulfilled or the purpose for retaining the data is met, it is securely deleted.

5 Sharing Information with Third Parties

kriya does not sell your personal information and does not provide it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

5.1 Service Partners

Necessary information is shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay, and bank transfers), identity verification, and technical infrastructure management. These partners are contractually bound to comply with our privacy standards.

5.2 Game Providers

Game studios such as Pragmatic Play, Evolution, PG Soft, JILI, and Spribe process gameplay data. Only the technical information required to operate the games is shared in this context.

5.3 Legal Obligations

We may be required to provide information under a lawful order from legal authorities or as required by applicable law. Even in such cases, we will provide only the specific information stated in the order.

6 Cookies and Tracking Technologies

kriya's website and app use cookies and similar technologies. These are mainly of three types:

• Essential cookies: Required to maintain login sessions, ensure security, and operate core functionality — disabling these will prevent the service from working properly.
• Performance cookies: Help analyse which pages are used most and where issues occur, and contribute to improving our service quality.
• Preference cookies: Used to remember language, theme, or other personal preferences.

You can control or disable non-essential cookies from your browser settings. However, some features may become limited as a result.

7 Your Rights

As a kriya user, you have certain important rights over your own information:

7.1 Right to View and Correct Information

You can log in to your account at any time to view and partially update your information. To change core details such as name or date of birth, please contact our support team.

7.2 Right to Opt Out of Marketing Communications

If you no longer wish to receive promotional emails or messages, you can use the "Unsubscribe" option at the bottom of any message, or let us know via live chat. However, transaction-related and account security messages will continue to be sent.

7.3 Right to Close Your Account

You may request to close your kriya account at any time. Even after closure, some information will be retained for a set period as required for legal or financial record-keeping. Please read our Responsible Gaming Guide for advice on responsible gaming and the self-exclusion option.

8 Protection of Minors

All kriya services are strictly for those aged 21 and above. We do not knowingly collect or store the information of anyone under 21 years of age. If we become aware that a minor's information has entered our system, we will immediately close that account and delete the information.

If parents believe their child is using or attempting to use this platform, please notify our support team. We will act promptly.

9 International Data Transfers

In some cases, your information may be processed or stored on servers located outside Bangladesh — particularly when international game providers or technical infrastructure services are involved. In such cases, we maintain contractual obligations and technical safeguards to ensure data protection standards are upheld.

10 Policy Changes

This Privacy Policy may be updated from time to time due to service improvements, changes in technology, or legal requirements. For significant changes, notice will be provided directly via your registered email or on the platform.

Continuing to use the platform after a change means you agree to the updated policy. We therefore recommend reviewing this page regularly. To learn more about our overall policies and terms, visit the About Us page.

11 Contact Us

Please contact us for any privacy-related questions, complaints, or requests. Our team is always ready to assist in both Bengali and English.